About 211 Northwest Territories

211 Northwest Territories was launched at the end of 2020 through the Emergency Community Support Fund of the Government of Canada.

211 is the information and referral service that connects residents of Northwest Territories to critical human, social, community and government support. 211 helps you navigate the complex network of government and community programs and services to find the help you need in your unique situation. This service is 100% free and confidential.

This website is the public online version of the database used by 211 Community Resource Navigators for the 211 telephone service. This up-to-date, accessible, searchable database provides comprehensive access to information about social, community, health and government services in Northwest Territories. This website complements our telephone service, and if you are unable to find the information you need, just dial 2-1-1 any time to speak with a Community Resource Navigator.

Key features of 211:

• An easy to remember, non-emergency phone number that provides quick access to information and referral to community, social, health and government services
• Always answered by a person
• Available 24 hours a day, seven days a week by phone or online
• Offers multilingual phone service, with interpretation available in many languages
• Supports users through their preferred relay service or by dialing 711, then 1-867-877-1040

Partners

• United Way Centraide Canada
  • United Way Centraide Canada provides guidance and support to all United Ways and Centraides across the country. 211 Northwest Territories is part of the Canada-wide 211 service network created by United Way Centraide Canada to provide information and referral services to Canadians, no matter where they live or where they need help.
• Canadian Mental Health Association – Edmonton Region
  • CMHA-ER provides management of the 211 Northwest Territories database of resources and the 24/7 Contact Centre. Their team of Community Resource Navigators are highly trained in responding to Information and Referral requests and Crisis Intervention.

Call 2-1-1 for:

• Non-emergency police number
• Food banks
• Walk in clinics
• Mental health help
• Emergency shelters for homeless
• Services for domestic violence victims
• Public health
• Crisis services
• Provincial and local helpline phone numbers
• Settlement help for newcomers
• Housing help centres
• Youth drop-in programs
• Child, youth and family counselling
• Emergency utility assistance
• Understanding which government service might help or assistance
• Disability support programs
• Parenting programs

Call 9-1-1 for:

In an emergency, call 911 immediately. An emergency is any situation that requires immediate assistance from the police, fire department or paramedics. Examples include:

• A fire
• A crime, especially if in progress
• A car crash, especially if someone is injured
• A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention