Terms of Use

Please read this agreement (the “Agreement”) carefully. It governs your use of this Website, 211 Northwest Territories, (the “Website”) operated by 211 Northwest Territories, with the support of Findhelp Information Services. The Agreement states the terms and conditions under which you (the “User”) may access and use the Website and all written and other materials displayed or made available through the Website, including, without limitation, information on human services, human services statistics and critical services such as community information centres, distress centres, hospital emergency departments and services for victims of violence and abuse, including sexual assault (the “Content”). BY ACCESSING AND/OR USING THE WEBSITE, YOU ARE INDICATING YOUR ACCEPTANCE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU MUST NOT ACCESS OR USE THE WEBSITE.

211 Northwest Territories may unilaterally revise this Agreement from time to time, in which case we will provide you with a notice of such revision by posting the amended Agreement on this Website. Use of the Website after such notice will signify your acceptance of these revised terms. You should visit this page periodically to review this Agreement.

1. Listing Policy

211 Northwest Territories uses an online database that is populated with data entered and maintained by database curators. This database, populated with information about human and social services, is used for providing referrals to 2-1-1 callers and for use by visitors to the 211 Northwest Territories website (nt.211.ca) looking to make informed choices to improve their quality of life.

1.1 Listing Policy

211 Northwest Territories includes, without fee, the following types of human and social service agencies:

Non-profit agencies which provide a human service, program, or resource and are registered non-profit organizations or charities.
Publicly funded services providing a direct human or health service.
Federal, territorial, or community government services providing a direct human service.
Self-help support groups.
Networks or coalitions of direct service providers.
Services provided by physician(s) or other licensed professional(s) in the Northwest Territories that are at least partially covered by territorial health care.
Sources to search and find federal, provincial, and municipal representatives in an area.
Advocacy groups.
Public education institutions, including post-secondary institutions and K-12 school jurisdictions.
Agencies that are involved in licensing, planning, funding, or coordinating direct services.
Agencies (such as service clubs, faith-based organizations, or social clubs) that offer a community service and explicitly state their intention to make the proposed service available to clients without regard to their beliefs, religion, or political persuasion, and who avoid use of the proposed service as a means of attempting to convert clients from one faith, opinion, creed, or party to another. Worship services will not be listed.

Non-profit organizations included in the 211 Northwest Territories database will:

Have been providing a service for a minimum of one year.
Reasonably expect assured funding to continue operation for at least one year.
Have publishable contact information.

1.2 Discretionary Listings

211 Northwest Territories may consider listing the following:

For-profit mental health practitioners, including private practitioners, sole proprietors, or other business formats who provide services which are not sufficiently met by the non-profit sector.
For-profit, private, commercial agencies that:
- provide a community service not sufficiently offered by the government or non-profit sector.
- are licensed by the government or have special contractual agreements to operate long-term care facilities, certain home care services, or childcare services.
- have a contractual relationship with a funding agency to provide a publicly funded service.

For-profit, private, commercial agencies that provide a community service will:

Have been providing service for a minimum of one year.
Have publishable address contact information.

1.3 Primary Focus Areas

211 Northwest Territories will collect and disseminate agency and service information related to basic subsistence and survival-related services, including:

Food, clothing, shelter, and transportation
Emergency assistance
Crisis intervention
Financial assistance
Legal and correctional services
Victim services
Immigrant and refugee services
Physical and mental health services
Addiction recovery
Employment and training services
Home support services
Access to affordable housing

Primary focus is also given to services for people who may experience barriers to services because of:

Ethnocultural identity, including Inuit, Indigenous, Black, and People of Colour
Age, including risk factors associated with infants, children, youth, or seniors
Language
Low income, unemployment, lack of education, or literacy
Physical, mental, or developmental disabilities
Homelessness
Social isolation
Immigration or refugee status
Gender identity, gender expression, or sexuality (2SLGBTQIA+)
Religious affiliation
Fear of violence

1.4 Secondary Focus Areas

211 Northwest Territories will consider collecting and disseminating general agency information and volunteer opportunities for services that fall outside the primary focus areas. Rather than collect comprehensive information in second-priority areas, 211 Northwest Territories may collect information regarding representative or umbrella groups or refer users to other telephone or Internet-based services.

These may include programs and services related to:

Arts/culture
Environment
Festivals/special events
Museums/historical sites
Special interest agencies
Recreation/Sports
Peace/international development/social justice

1.5 Exclusion Criteria 

Potential grounds for exclusion or removal from the database may include, but are not limited to, service non-delivery, fraud, misrepresentation, discrimination, criminal activities, or operating outside licensing mandates. 211 Northwest Territories reserves the right to refuse to list or to discontinue listings of agencies that have had serious complaints lodged against them and agencies that fail to respond to requests to update information.

1.6 Applying for a Database Listing

If you are eligible and would like to apply to be listed, reach out via our Contact Us page.

1.7 Disclaimer 

211 Northwest Territories reserves the right to be selective in listing an agency and in removing agencies and/or services that we find do not meet the listing policy criteria.

Being listed in the 211 Northwest Territories database does not constitute endorsement of the purpose, method, or quality of services, nor should exclusion reflect in any way on the service. See Section 3 below for further details.

1.8 Grievance/Appeal Process

Decisions to include, exclude, or remove a service listing may be appealed in writing to 211 Northwest Territories Steering Committee after a reasonable attempt has been made to resolve the issue with the 211 Community Resource Database Team.

1.9 Referral to Other Services

211 Northwest Territories provides links to external Websites for some frequently sought services not listed on the Website, such as consulates and embassies. Users unable to find the information they need are invited to call 211.

2. No Endorsement

Inclusion of an organization and information about its programs and services on the Website does not imply endorsement by 211 Northwest Territories nor does exclusion indicate lack of endorsement.

Links to other websites are provided to help users locate other Internet resources that may be of interest. Parties other than 211 Northwest Territories independently developed these other Websites and therefore 211 Northwest Territories does not assume responsibility for the content of any third party Website, nor does it make any representation or warranty of any kind regarding any third-party Website including, without limitation, (i) regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party Websites, (ii) regarding the merchantability and fitness for a particular purpose of any material, content, software, goods, or services located at or made available through such third-party Websites, or (iii) that the operation of such third-party Websites will be uninterrupted or error free, that defects or errors in such third-party Websites will be corrected, or that such third-party Websites will be free from viruses or other harmful components.

In providing links to other Websites, 211 Northwest Territories is not acting as a publisher or disseminator of the material contained on these other Websites and does not seek to control the content of, or maintain any type of editorial control over, such Websites. A link to another Website should not be construed to mean that 211 Northwest Territories is associated with or is legally authorized to use any trademark, trade name, logo or copyrighted symbol that may be reflected in the link or the description of the link to such other Websites. In addition, the mention of another party or its products or services on the Website should not be construed as an endorsement of that party or its products or services.

3. Disclaimer

The information on the Website is provided for information purposes only. It is not intended to provide medical, legal or professional advice whatsoever and should not be relied upon in that respect.

THE WEBSITE AND THE CONTENT IS PROVIDED “AS IS”. WHILE 211 NORTHWEST TERRITORIES ENDEAVOURS TO PROVIDE INFORMATION THAT IS CORRECT, ACCURATE AND TIMELY, 211 NORTHWEST TERRITORIES MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE AND THE CONTENT INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION OR WARRANTY THAT (I) THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE WEBSITE WILL BE FIT FOR A PARTICULAR PURPOSE, (II) THE WEBSITE OR CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR TIMELY, (III) THAT THE OPERATION OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, (IV) THAT DEFECTS OR ERRORS IN THE WEBSITE OR THE CONTENT, BE IT HUMAN OR COMPUTER ERRORS, WILL BE CORRECTED, (V) THAT THE WEBSITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS, AND (VI) THAT COMMUNICATIONS TO OR FROM THE WEBSITE WILL BE SECURE AND/OR NOT INTERCEPTED.

4. Listing Updates

The information on the Website is verified with each listed organization at least annually. In addition, the editorial team monitors service changes, and major changes are made as soon as the information is known and verified with the service provider. Nevertheless, community services change so rapidly that some omissions and inaccuracies are inevitable.

211 Northwest Territories encourages organizations to use the Website to notify the editorial team of service changes throughout the year by using the update information option found on all records on the Website. 211 Northwest Territories reserves the right to verify each change with the service provider.

The amount of detail, the language used and the presentation of information in describing a service or organization is at the discretion of 211 Northwest Territories.

Changes submitted will not appear automatically or immediately on the Website. Changes are first verified and processed by staff, with the data on this Website refreshed once a day.

5. Linking

211 Northwest Territories encourages organizations to use the Website as a central collection of quality information. If you would like to link to the Website, we request that you:

Inform us that you are creating a link by sending a message via our Contact Us page. Please indicate the URL of the page where the link will be placed. We will add you to our e-mail list to provide you with automatic updates about this Website; and
Link to the Website home page instead of specific pages within the Website.

While 211 Northwest Territories encourages links to the Website, it does not wish to be linked to or from any third-party Website which contains, posts or transmits any unlawful information of any kind, including, without limitation, any content i) that constitutes or encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, provincial, national or international law or regulation; ii) that may be damaging or detrimental to the activities, operations, credibility or integrity of 211 Northwest Territories; or iii) that contains, posts or transmits any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights.

211 Northwest Territories reserves the right to prohibit or refuse to accept any link to the Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Website upon the request of 211 Northwest Territories.

The framing, mirroring and deep linking of the Website or any of its Content in any form and by any method is strictly prohibited. You may not cause any advertisement including any pop-up or banner advertisement to appear at, or on, or after exiting, the Website.

6. Confidentiality

6.1 Freedom of Information and Protection of Privacy Act

This material is intended for general information purposes only and should not be distributed, copied or disclosed to anyone else. Its contents are protected by privilege, and all rights to privilege are expressly claimed and not waived. Further, any information that is confidential or personal will be subject to the FOIPP Act and other relevant legislation.

6.2 Confidentiality Warning

211 Northwest Territories strives to ensure confidentiality in its communications (web, email, chat and text). Nevertheless the Internet should not be considered a secure medium and privacy cannot be guaranteed. 211 Northwest Territories will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to 211 Northwest Territories, or that you expressly or implicitly authorize 211 Northwest Territories to make, or for any errors or any changes made to any transmitted information.

The Site measures site visits but does not collect or maintain information on the identity of such users.

6.3 Submissions

211 Northwest Territories shall be free to use, for any purpose, any ideas, concepts, know-how or other techniques contained in information provided to 211 Northwest Territories through the Site or sent through email. 211 Northwest Territories shall not be subject to any obligations of confidentiality regarding any such information submitted to it unless specifically agreed to by 211 Northwest Territories, or required by law.

211 Northwest Territories may use comments submitted by users about the Site for promotional purposes. 211 Northwest Territories will seek written permission of the user before publishing his or her personal name, organization or program name or direct comment. 211 Northwest Territories may combine comments and attribute them to pseudonyms without seeking permission of the users.

7. Ownership and Limited Licence

This Website and its Content are protected by copyright law and are owned by 211 Northwest Territories, except where content is identified as the copyright property of another entity. The Website application and design is the property of 211 Northwest Territories. 211 Northwest Territories grants to the User a limited, non-transferable and non-exclusive licence to access, view and use (display or print) a reasonable number of search results for their own personal, non-commercial use, provided the information is not modified and that all copyright, trademark and other notices contained in the Website are maintained. None of the information may be otherwise reproduced, republished or re-disseminated in any manner or form without the express prior written consent of 211 Northwest Territories.

The Website contains public sector Datasets made available under the City of Toronto’s Open Data Licence v2.0.

The system used to index the services on this Website is the Canadian Taxonomy of Human Services, based on the AIRS/211 Los Angeles County Taxonomy of Human Services, © 1983-2019. No part of this taxonomy may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the express prior written consent of 211 L.A. County. Full details are available at http://www.211la.org/?p=997.

To find out how the information on the Website can be customized to your needs, please send an e-mail to info@nt.211.ca.

8. Trademarks

Certain words, phrases, names, titles, graphics, icons, designs, logos and trademarks displayed on the Website may constitute registered or unregistered trademarks, service marks or trade names of 211 Northwest Territories or third parties. While certain trademarks of third parties may be used by 211 Northwest Territories under licence, the display of any such marks or names on the Website does not imply that 211 Northwest Territories or other entities have granted a licence or authorization of any kind.

Any use of the trade-names, trademarks, service-marks and logos (collectively “Trademarks”) displayed on the Website, except as expressly provided in this Agreement, is strictly prohibited. Nothing appearing on the Website or elsewhere shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trademarks displayed on the Website.

9. Prohibited Uses

The User is prohibited from posting or transmitting on or through the Website any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. In addition, the User is prohibited from posting or transmitting on or through the Website any information which (a) infringes the rights of others or violates their privacy or publicity rights or (b) is protected by copyright, trademark or other proprietary right, unless with the express written consent of the owner of such right.

Furthermore, you may not, nor may you allow others to, directly or indirectly:

use the Website in any manner that could damage, disable, overburden or impair it;
use the Website or its Content for commercial or philanthropic prospection purposes (including by use of unsolicited commercial e-mail or SPAM);
interfere with the security of, or otherwise abuse, the Website or any services, system resources, accounts, servers or networks connected to or accessible through the Website or affiliated or linked Websites;
disrupt or interfere with any other person’s use or enjoyment of the Website or affiliated or linked Websites;
upload, post or otherwise transmit on the Website any items, including without limitation computer viruses, Trojan horses, worms or other harmful, disruptive or destructive files or computer programs; or
use any robot, spider or other automatic program or device, or manual process to monitor, copy, summarize, or otherwise extract information from the Website or the Content in whole or in part.

You agree that you are solely responsible for all your actions and communications undertaken or transmitted in the course of your usage of the Website, and that you will comply with all applicable laws concerning the use of or activities on the Website or in respect of the Content. You shall be solely liable for any damages resulting from any infringement of copyright, trademark or other proprietary right, or any other harm resulting from your use of the Website.

10. Limitation of Liability

In no event shall 211 Northwest Territories be liable for damages of any kind, including, without limitation, any indirect, special, incidental or consequential damage or any other damages whatsoever and howsoever caused, arising out of or in connection with the use of the Website or in reliance on the information available on the Website, including, without limitation, any loss of use, lost data, lost business profits, business interruption or any other loss incurred in connection with the use or misuse of the Website, regardless of the cause and whether the action is in contract, tort (including negligence), civil liability or otherwise. The foregoing limitation shall apply even if 211 Northwest Territories knew of or ought to have known of the possibility of such damages.

11. Indemnity

You agree to defend, indemnify and hold harmless 211 Northwest Territories and all third parties mentioned at the Website, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from your use of the Website or your breach of this Agreement.

12. Security

While every effort is made to ensure that all information provided on the Website does not contain computer viruses, the User should take reasonable and appropriate precautions to scan the User’s computer systems for computer viruses and to protect them against the harmful effects of such viruses, including by means of maintaining a complete and current backup of the applicable items or information contained on the User’s computer system.

13. Termination

211 Northwest Territories reserves the right to remove and/or disable access to the Website, with or without notice, to any User who violates this Agreement. If the User violates any provision of this Agreement, the User’s permission to use the Content automatically terminates and the User must immediately destroy any copies it has made of the Content. 211 Northwest Territories retains also the right to take any other appropriate legal actions to enforce its rights and disclaims any liability for unauthorized use or reproduction of any portion of the Website.

14. General Provisions

The User agrees that all matters relating to the access to, or use of the Website and its Content shall be governed by the laws of the Province of Ontario and the laws of Canada notwithstanding any otherwise applicable conflict of laws rule. The User hereby consents and submits to the non-exclusive jurisdiction of the courts of the Province of Ontario in any action or proceeding instituted under or related to this Agreement.

If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of this Agreement and shall not affect the validity and enforceability of any remaining provisions.

The provisions of this Agreement will inure to the benefit of and be binding upon the parties and each of their respective successors and assigns.

No waiver, express or implied, by 211 Northwest Territories of any breach of or default by User under this Agreement will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default.

Any rights not expressly granted by this Agreement are reserved to 211 Northwest Territories.

15. Contact Us

If you are experiencing difficulties in using the Website or if you have any questions or comments regarding the Website, please contact us at info@nt.211.ca.